Shipping policy

This policy covers how we dispatch and deliver your order, and how taxes and customs duties work. For anything about sending items back, see our Returns and Exchanges Policy.

Dispatch and tracking

Once your package is scanned by the carrier, you will receive an email with tracking details and an estimated delivery date. Please allow a few hours for the tracking link to start updating.

Delivery

Delivery days. Orders are delivered Monday to Saturday.

Delivery times. All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events outside our control. If you are a consumer, this does not affect your statutory rights where an order arrives late, damaged, or faulty.

Changes to your order

Orders are processed automatically, so we cannot guarantee address changes or cancellations after checkout. If you spot an error, contact us straight away at sales@kirashoes.com and we will do what we can. If you are a consumer in the EU or UK, your statutory right to cancel within 14 days still applies, as set out in our Returns and Exchanges Policy.

Taxes and customs duties

European Union. All orders ship from our warehouse in Estonia, within the EU. No additional import fees or taxes apply to deliveries within the EU.

Outside the EU. Orders shipped outside the EU, including to the UK, may be subject to local import taxes or customs duties. These are charged by the destination country, are the customer's responsibility, and are not included in your order total. If you are unsure, please check the rules for your country before ordering.

Returns and exchanges

For returns, exchanges, refunds, and faulty or incorrect items, please see our Returns and Exchanges Policy, which sets out your rights and the full process.

Contact

Any questions about shipping or delivery can be sent to sales@kirashoes.com.